Customer serivce agent
Hatolna -
Heliopolis, CairoPosted 2 years ago53Applicants for1 open position
- 15Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
- To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services.
- Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
- Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
- Explore the required negotiation skills when needed.
Job Requirements
- Strong communications and interpersonal skills.
- This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Excellent command of both Arabic and English written and spoken.
- Excellent computer skills.
- Must be able to display a capacity for problem solving
- Multi-tasked and flexible team player with ability to work on own initiative and consistently meet demanding deadlines.
- Capability to work under high pressure with positive attitude.
- Excellent telemarketing and listening skills.
- Flexible in shifts