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IT Engineer - Help Desk

Agitech Egypt
New Cairo, Cairo
Posted 4 years ago
237Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications or new versions of current applications
  • Report any issues the clients face to development through the correct channels
  • Send technical documentation to customers who have lost or misplaced theirs
  • Prioritize and manage many open cases at one time
  • Respond within agreed time limits to tickets
  • Adhere to pre-acknowledged SLAs Customer Experience
  • Set up new users; accounts and manage the admission of new clients
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
  • Make recommendations to customers based on their needs Training & Hardware Installation
  • Walk customers through the process of installing the software on their machines and starting up the program for the first time
  • Assume remote control over customers’ computers when necessary to resolve problems
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

Job Requirements

  • Males Only
  • Computer Science / Information technology
  • 2 Years of experience or more

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