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Call Center Agent - Order Taker

Universal Payment Services
Nasr City, Cairo
Posted 2 years ago
208Applicants for6 open positions
  • 44Viewed
  • 12In Consideration
  • 4Not Selected
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Job Details

Experience Needed:
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Job Description

  • A call center agent, or CSR, will act as a liaison.
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Manage large amounts of incoming calls
  • Generate sales leads *optional*
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Job Requirements

  • Must be graduated
  • Males only
  • Very good command of Arabic and English (oral and written).
  • Leadership Skills
  • A Bachelor's degree is a must.


 

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