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Information Systems Specialist (Cairo)

Ibn Sina Pharma
Salam City, Cairo
Posted 3 years ago
122Applicants for1 open position
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

ERP Systems

  • Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity.
  • Train branch employees on the company applications to ensure smooth work operations.
  • Provide proper support for branch employees on the company’s ERP to ensure smooth work flow.
  • Communications:
  • Setup internet connection and apply company polices on IT Devices as department policy.
  • Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
  • Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently.
  • Provide proper support for Switches & Routers to ensure smooth work for IT devices.
  • Security & Firewalls:
  • Troubleshoot firewall and updates its policies to ensure its continuity and secure company data.
  • Ensure the accurate and right performance of Operating Systems (OS) & firewall programs to secure company data.
  • Devices Support
  • Creates new users on IT devices at the branch as per company policy.
  • Install all needed programs on IT Devices at the branch to ensure smooth work operations.
  • Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth workflow.
  • Replace Ink Cartridge for different printers & ensure it's working effectively.
  • Backups
  • Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully.
  • Transfer to the backup internet connection in case of any problems in the landline to ensure smooth workflow.
  • Help Desk
  • Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
  • Respond to branch employee’s IT issues and try to solve it in order to ensure customer satisfaction.
  • Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy.
  • Communicate with IT Team regarding employees' needs to create users or emails and new devices to ensure smooth work flow.

Job Requirements

  • 1 - 2 years of experience in the same field.
  • MCIPT 2008, CCNA, or MCSA is preferable.
  • Network configurations and maintenance.
  • Problem-solving, communication, and follow-up.
  • Good command of the English language.

 

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