Social Media Executive
Aman -
Giza, EgyptPosted 4 years ago134Applicants for1 open position
- 24Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
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Job Description
- Moderate social media pages, and merchant’s communities in private groups.
- Communicate with industry professionals and influencers via social media to create a strong network
- Service community admin accounts, processing emails, and complaints escalating when necessary.
- Produce reports on relevant moderation statistics, issues, and outcomes.
- Monitor all industry and company information and news to anticipate potential issues.
- Work with customer service to ensure all inquiries are handled in a timely and appropriate manner.
- Respond to customers regarding their Social Media messages in order to improve their experience.
- Proactively identify sales leads and educate in-market customers on product functionality and service
- Manage existing online cases, completing follow-ups and achieving operational metrics
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
Job Requirements
Requirements:
- Have 1-2 years’ experience, preferably in customer care/ social media monitoring.
- Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good.
- Needs to be energetic, positive, proactive, and analytical to come up with solutions to fix problems from their root and reduce complaints.
Working Days from 10 AM to 10 PM:
- During office hours: shall get back to the page every hour
- Out of office hours: shall get back to the page every 3 hours
Weekends from 10 AM to 10 PM:
- Shall get back to the page every 4 hours
