Knowledge and Skills Required Communication Skills:
• Excellent Spoken Language proficiency in German • Excellent communication skills in (written and verbal) • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills – ability to clearly understand and state the issues customers present • Ability to concentrate – follow customers issues without distraction to resolution • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
• Ability to use a desktop computer system • Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer • Excellent typing skills • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites • Demonstrates an ability to successfully navigate websites • Demonstrates a proficient knowledge of email applications • Demonstrates an ability to learn in various media • Ability to successfully adapt to changes in the work environment
Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment • Ability to empathize with and prioritize customer needs • Demonstrates interpersonal skills with a diverse customer base • Demonstrates conflict resolution, negotiation, and de-escalation skills • Demonstrates ownership to resolve challenging customer issues, escalating when necessary • Ability to determine customer needs and provide appropriate solutions • Maintain regular and reliable attendance, including the daily schedule as assigned • Flexible with the working schedule; may be expected to work weekends, holidays and events • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem-Solving Skills:
• Effective problem-solving skills including decision-making, time management and immediate prioritization of tasks as assigned • Ability to approach problems logically and rationally • Action oriented and self-disciplined • Organized and detail-oriented • Ability to quickly and effectively prioritize work time in various departments to meet business need • Ability to maintain composure in highly escalated situations • Qualified candidates will be comfortable in a multitasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
What we offer: • Competitive and attractive salary • International and diverse work environment • Great opportunity for growth and career development · Life Insurance • Medical insurance is provided (Individual/Family) • Onsite cafeteria with free hot drinks, water, and discounted meals & beverages |