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Job Description
The Cloud Implementation Specialist will be responsible for providing clients with industry leading implementation and support services for Software's line of hotel software products. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail. The CIE will onboard clients and take them through the full implementation process of getting their Database into our cloud environment
Essential Functions
- Case Management: Implementing our cloud software for new clients and existing on premises clients
- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
- Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Liaise with external technology vendors to coordinate changes and resolve issues.
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.
Job Requirements
- Fluent English is a MUST
- Moderate Level of knowledge of Windows operating systems, Networking, Linux, Virtual Servers and Clouded Environments
- General understanding of Maria DB or MySQL
- Knowledge of writing SQL for relational databases
- Able to troubleshoot printing & network issues
- Experience running Linux scripting
