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Job Description
- Delivering training (all types of training) for Different Criteria
- Provide Customer Cultural & Call Ethics training for newcomers
- Review the Knowledge updates
- Prepare printed and instructional materials to be used in training
- Prepare any learning materials needed
- Conduct effective induction sessions and coordinate training activities.
- Reviews the performance of trainees and coaches, monitors their results, and gives them direction for ongoing performance and result improvement
- Measure trainees' information retention rates by issuing assessment tests and quizzes on training materials
- Evaluate the delivered training efficiency (training results, surveys, role plays, …etc)
- Reporting training batch attendance, verification & performance
- Preparing and sending training data to the concerned departments
- Report the training efficiency
- Keep the company vision, mission, and values and follow all policies and procedures
- Participate in Calibration sessions with Operations and Quality
Job Requirements
- Excellent knowledge and command of English written and spoken (C2 / Native)
- TOT Certificate is a must
- Knowledge of various training and teaching methods
- Ability to design develop, implement, and evaluate training plans
- TESOL/TEFL/CELTA or equivalent English Language Certifications are preferred
- Customer service experience is preferred
- Proficiency in MS Office
- Excellent presentation and analysis skills
- Coaching and Facilitation skills
- Excellent communication skills
- Leadership and motivation skills
- Good time-management skills
