We are seeking a highly experienced Senior HR Representative to join our dynamic call center team. The ideal candidate will have extensive expertise in all aspects of human resources, with a particular focus on mass hiring and talent acquisition. This role demands a strategic thinker who can manage HR operations efficiently while fostering a positive and productive workplace culture.

Key Responsibilities:

Recruitment and Onboarding:

• Source, screen and interview applicants for a debt settlement account
• Lead mass hiring initiatives to support call center growth and seasonal workforce demands.
• Develop and implement effective recruitment strategies to attract top talent.
• Oversee the entire onboarding process, ensuring new hires are integrated smoothly into the company.

Employee Relations:

• Serve as the primary point of contact for employee inquiries and concerns.
• Address employee relations issues promptly and effectively, maintaining a harmonious work environment.
• Conduct investigations and provide resolution to workplace conflicts.

HR Policy and Compliance:

• Ensure compliance with all relevant labor laws and regulations.
• Develop, implement, and maintain HR policies and procedures.
• Conduct regular audits to ensure HR practices are aligned with company policies and legal requirements.

Performance Management:

• Oversee the performance appraisal process, including goal setting, evaluations, and feedback.
• Provide guidance and support to managers in handling performance issues and employee development.
• Implement strategies for employee engagement and retention.

Training and Development:

• Identify training needs and coordinate relevant training programs for employees.
• Support career development initiatives and succession planning.
• Ensure continuous professional development of the HR team.

Compensation and Benefits:

• Manage employee compensation and benefits programs.
• Conduct salary benchmarking and analysis to ensure competitive compensation packages.
• Administer employee benefits and provide assistance with any related queries.