Customer Success Specialist

• Want to work for a growing SaaS platform that is revolutionizing the way companies develop and grow their employees? We’re seeking a youthful, determined and dynamic Customer Success Executive to drive growth and help our clients build a happier, engaged and productive workforce.
• We are knacklab.co, an ambitious rising tech startup headquarted in Abu Dhabi that is delivering game-changing employee development tools and services to major enterprise clients across the Middle East. We are looking for someone with great communication skills, is detail oriented, can prioritize effectively, has a strong work ethic and a passion to build great relationships with our enterprise clients.

Responsibilities

• Serve as a lead point of contact for our clients on all account management activities 
• Take ownership of assigned accounts, support client on-boarding and help drive our SaaS platform adoption
• Optimize listing content and availability competitiveness on the marketplace to maximize conversions 
• Support client users through chat support and email
• Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts 
• Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn 
• Ensure positive client experience through effective communication, swift resolution of client user inquiries and requests, sound decision making and problem solving. 
• Contribute to the development of new product features by collating client feedback received
• Identify up-sell and cross sell opportunities and collaborate with sales to create additional value for clients