Job Details
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Job Description
- Answer the clients’ inquires.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customer complaints received via phone, email, or social media.
- Transfer phone calls to the concerned department.
- Submit a detailed daily report.
- Initiate Customer Complains request on the system.
- Register new leads information.
- Keep records of all conversations.
- Update existing customer information.
- Complete call logs.
- Manage inbound and outbound calls in a timely manner.
Job Requirements
- To have previous experience in Call Center in Real Estate is a must.
- To be Graduate.
- English Level: Good.
- Excellent presentation and customer handling skills.
- Very strong verbal communication skills.
- Computer Skills.
- Flexibility.
- Real Estate background will be a plus.
Working Conditions:
- Working hours: Rotational 8 Hours (One Day Off per week).
