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Job Description
- Guide and direct customer service team towards achieving operational goals.
- Overseeing and assessing customer service staff activities and providing them with performance related feedback.
- Monitoring daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting in the development and implementation of service policies and explaining these to staff and customers.
- Implementing sales strategies.
- Monitoring the performance of the sales team
- Compiling and presenting sales reports.
- Align with operation team required departments in complaints ,updates and promotions
Job Requirements
- Bachelor’s degree.
- Previous experience working in same position
- Experience in pharmaceutical or Medical company is a must.
- Strong managerial and leadership skills.
- Ability to multitask.
- Good verbal and written English communication skills.
- Ability to work well under pressure.
- Ability to write and present reports.
- Strong organizational skills.
- Strong Communication skills.
- Strategic vision
- Good planning skills
- Very good English speaker.
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