IT Help Desk Agent

oranoc -
Heliopolis, CairoPosted 3 years ago

366Applicants for1 open position

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Provide hardware, software and all front-end technical support for internal users.
Troubleshoot and resolve hardware and software application
Respond to and resolve help desk via telephony, email, ticket portal emails
Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
Set up new desktops and laptops with necessary business applications.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
Testing new technology and organizing cables, passive network.