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Customer Success Specialist (Account Manager)

FlairsTech
Maadi, Cairo
Posted 4 years ago
97Applicants for1 open position
  • 53Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Customer Support Representatives are responsible for all aspects of a customer’s relationship with a company. They work closely with all customer-facing departments in a company to ensure that each customer receives the highest standards of service.
  • They build relationships with the senior business and financial executives who influence purchasing decisions in customer companies. On a day-to-day level, they focus on maintaining relationships with technical decision-makers such as the chief information officer, information technology director, and information technology manager.
  • They act as customer advocates to ensure that all departments understand customers’ requirements and respond with the right quality of service.
  • They coordinate the work of technical teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support, and maintenance.

Responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Utilize, review and update the client database
  • Keeping current clients satisfied and ensure we are delivering exceptional client service on a day-to-day basis
  • Help customers through email, phone, online presentations, screen-share, and in-person meetings
  • Work with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful deliveries according to customer needs and objectives
  • Forecast and track key account metrics
  • Monitor and analyze customer’s usage of our product

Job Requirements

  • Fluent English is must
  • Excellent communication and negotiation skills
  • Client interface
  • 1 year experience in the same role

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