Customer Service Agent - American Company

Horizons -
New Cairo, CairoPosted 3 years ago

201Applicants for4 open positions

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An International Company based in the United States is seeking Customer Service agents for a call center office in New Cairo, Egypt

Working hours: 4:00 pm to 12:00 am (Late Hours throughout the year)

Weekends are on Saturdays and Sundays

Salary: 10,000 to 14,000 EGP + Dental Insurance

Agents are required to be able to perform all the following tasks on a daily basis:

Resolve customer complaints via phone, email ,or social media
Manage large amounts of incoming calls
Responding to large number of daily emails
Chat with customers on our website
Video calls with our customers to help them out
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Selecting and explaining the best solution to solve the customer's problem
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
Doing an online meeting weekly with the head office in USA
Use telephones to reach out to customers and verify account information
Take payment information and other pertinent information such as credit cards, addresses and phone numbers

Fluency in English Language is a must. An American Accent is Highly Preferred
Also fluency in Spanish is preferred but not necessary.
College degree purely in English language is a highly preferred
Fast typing on Keyboard for responding to emails
Excellent basic computer skills
Motivation to work for long hours
Career oriented and always putting work first
Preferred customer support experience
Excellent communication skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively