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Job Description
- Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
- Update our in-house database.
- Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
- Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
- Support team members with other required tasks.
- To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- This position requires a significant phone, e-mail, communication with customers in a fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Job Requirements
- Good command of the English language.
- 1-2 years of experience.
- Previous experience in a customer support role in a call center environment.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with online database systems and practices.
- Customer focus and adaptability to different situations.
- Ability to multi-task, set priorities, and manage time effectively.
- Flexible to work on a rotational basis.
- Living Nearby.
- Males only.
- Can join immediately.
- Max Age 30.
