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Job Description
- Receiving various inquiries and complaints submitted by clients, responding to them as soon as possible, and implementing them in light of the tasks assigned to him.
- Dealing with the customer and his complaints in a way that suits the position of the institution in which he works.
- Implementing both the policies and instructions for customer service, which are approved by the director of the department.
- Writing a daily report saying what has been achieved at work.
- Maintaining various quality records and models related to customer service instructions, and various works that are subject to internal review.
- Impartiality and sincerely work for the benefit of the company and the customer at the same time.
- Answer various inquiries in a simple and clear way so that the customer can interact and respond to him.
- The ability to build long-term relationships with clients to ensure their loyalty to the company and their dealings with it at all times.
- Dealing calmly with various customer complaints, as the employee may be forced to deal with an angry customer, and this undoubtedly requires high skill.
- Providing the information requested by the customer about the service, and this requires adequate knowledge of the necessary details about the service or the way the product works and uses, in order to fully answer various inquiries.
- Arranging the issues raised according to the importance and dealing with problems of utmost importance as soon as possible.
- The use of many sources in searching for information in order for the employee to be able to answer any question that may be posed to him.
- Permits (maintenance inside the unit - entry of devices and furnishings). An email is sent to the Customer Service Department with the required permit and the time specified for it, then the response is approved and sent or rejected. In case of approval, the security department is notified through the company's WhatsApp group or written permits.
- During the regular passage of the administrative and commercial units and noticing any problem specific to the unit, a warning is sent to solve the problem and follow up with them, and in the event that the problem is not resolved, a fine will be applied and follow-up also until the problem is solved
- Maintenance requests in the event of any problem in the administrative or commercial units, we are notified by email or phone for customer service, and the technician in charge of the problem sent is sent and a financial claim is made at the cost and collected after the completion of the required work
- Traffic on commercial units (chairs - tables - kitchens - sunshades - heaters - paints - floor cleaning - commercial sign - precautionary measures - and the entire facade)
- Follow-up on fire extinguishers with dates and efficiency and passing on the grease breaks in the White Mall and regarding the mall w. The grease separators are cleaned by the Agriculture Department, and a monthly claim is applied to that. Vitreous
- Passing over the gullies of the commercial units to ensure cleanliness, and in the event of lack of hygiene, a fine is applied to the mall and the locks in the roof are cleaned by the Department of Mechanics and for White Mall, the lanes are cleaned from the inside and outside by the unit
- Traffic on the entire mall: -
- Follow-up of the whole mall's cleanliness, whether departments or commercial units, mechanics of following-up the work of lifts, their cleaning and all plumbing works, the electricity of all electrical works in the mall, civil works - irrigation - fire alarm control, cameras, and indicative signs in the entire mall) and in case there are any notes in the aforementioned departments, direct the administration to solve the problem
- Daily reports on the mall's maintenance work and follow-up maintenance work with the technicians of the mall administration.
- Follow up on customers' complaints via e-mail and phone, and work to solve problems
- A daily meeting at the end of work with the line manager to discuss any problem during the day
Job Requirements
- At least 1-3 years of experience in a similar job
- Excellent communication skills
- Presentable
- Team Player
- Fluent English & Arabic Language
- Excellent Problem Solving Skills
