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Job Description
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action , follow standard help desk procedures and log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates. - IT warehouse items control - attendance machines admin
Job Requirements
- 1-3 Years Of experience .
- Degree in Computer Science or equivalent
- Leadership skills
- Understanding of computer systems (SW, HW), Network Equipment, Printers and other tech products
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered.
- Related trainings: A+, CCNA, MCSA
