Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Representative - Cairo

GROOVY Medical Spa
Heliopolis, Cairo
Posted 2 years ago
105Applicants for5 open positions
  • 50Viewed
  • 32In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information

Job Requirements

  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Active Listening
  • Verbal Communication
  • Building Relationships
  • People Skills
  • Problem Solving
  • Multi-tasking

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Representative - Cairo