Contact Center support officer

Location Cairo, AI Qahirah, Egypt Job Type Full time Job Id 486417 Posted Date: 09/08/2023 JOB DESCRIPTION

Job Title

Contact Center support officer

Job Description

Job title:

As a Contact Center Support Officer, you will interact with customers, supporting the telephone hotline function.

Your role:

Updates 3P databases and ensure maintaining all 3P Install base under Customer Service Agreement.
May schedule and records field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
NPS and Time to respond to customer Ensure full data and plans visibility with the team, stakeholders, and management and understand the areas of empowerment and when to escalate through appropriate channels.
Follows established procedures & processes on routine work, requires instructions only on new assignments. Align requirements and data with CFC (customer fulfilment center) for accurate delivery.
You will be part of the Contact Center Support Team however you will get the chance to work with numerous stakeholders within the organization and you will report to the Services Operation Leader META region.
You will have an opportunity to improve your Operational skills in a multinational set up while working in a hybrid model.
A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You're the right fit if:

Bachelor’s degree.
Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.
Take ownership and be accountable for own actions. Have the ability to solve problems and make decisions, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.
Be flexible and have the ability to manage change and a skilled worker with a number of coordinating tasks.
Have the ability to negotiate and use analytical skills and company policies and procedures to complete assigned tasks and to determine most cost-effective solutions to ensure operational excellence.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven.
Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.
Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.
We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally.
Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you. Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Lodz, Lódzkie, Poland Category Service Job Type Full time Location Seoul, Seoul Teugbyeolsi, Korea, Republic of Category Service Job Type Full time Location Stockholm, Stockholms län, Sweden Category Service Job Type Full time Location Daejeon, Daejeon Gwang'yeogsi, Korea, Republic of Category Service Job Type Full time

Philips Electronics Ireland Ltd.

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Contact Center support officer

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