Location: Remote
Employment Type: Full-Time
Experience Level: Senior
Salary Range: Competitive (Based on experience)

About the Role

We are seeking an experienced Senior Developer/Manager with expertise in Full-Stack Development, ML Ops, and AWS/Amazon Connect Support. The ideal candidate will lead development projects, optimize cloud-based call center solutions, and implement Machine Learning (ML) Operations to enhance AI-driven customer interactions. This role involves a mix of hands-on development, architecture planning, team leadership, and AWS cloud infrastructure management.

Key Responsibilities

Full-Stack Development & Architecture:
- Design, build, and maintain scalable backend and frontend applications.
- Work with frameworks such as React.js, Vue.js, Node.js, Python, PHP, and Django.
- Develop and manage RESTful APIs, GraphQL, and microservices architectures.
ML Ops & AI/ML Integration:
- Implement MLOps pipelines for model training, deployment, and monitoring.
- Work with NLP and AI-driven voice agents for enhanced call automation.
- Analyze call transcripts, customer interactions, and system logs for machine learning insights.
Amazon Connect & AWS Cloud Infrastructure Management:
- Configure, deploy, and maintain Amazon Connect for VoIP and AI-powered call handling.
- Optimize AWS services such as Lambda, DynamoDB, S3, EC2, Beanstalk, and API Gateway.
- Ensure seamless integration of AI-driven voice agents with Amazon Connect.
DevOps & CI/CD Automation:
- Automate infrastructure as code (IaC) using Terraform, AWS CloudFormation.
- Implement CI/CD pipelines with GitHub Actions, Jenkins, or AWS CodeDeploy.
- Monitor application performance and optimize resource utilization.
Security, Compliance & Performance Optimization:
- Implement cloud security best practices for AWS-based environments.
- Optimize database performance and API efficiency.
- Ensure compliance with data privacy regulations in AI-driven call handling.

Preferred Technologies & Tools

Cloud & DevOps: AWS (Amazon Connect, Lambda, EC2, DynamoDB, S3, CloudWatch), Terraform, Docker, Kubernetes.
Backend Development: Python, Node.js, PHP, Django, Express.js.
Frontend Development: React.js, Vue.js, TypeScript.
ML & AI: TensorFlow, PyTorch, AWS SageMaker, NLP APIs.
Database Management: PostgreSQL, MySQL, NoSQL (MongoDB, DynamoDB).
Version Control & CI/CD: Git, GitHub Actions, Jenkins, AWS CodePipeline.

About You

Bachelor’s/Master’s degree in Computer Science, Software Engineering, or a related field.
5+ years of experience in full-stack development and cloud-based AI/ML implementations.
3+ years of experience working with AWS and Amazon Connect for cloud-based call center solutions.
Strong expertise in ML Ops, AI-powered automation, and DevOps best practices.
Ability to lead development teams, manage multiple projects, and optimize workflows.
Passion for AI-driven customer experience improvements.

My Business Care Team

Company Profile

Open vacancies at My Business Care Team

Senior Developer/Manager (Full-Stack + ML Ops)

AWS / Amazon Connect Specialist

Hiring?

Discover more jobs