A mall manager is responsible for both the behind-the-scenes and customer-facing operations of a retail shopping center. A typical day may include negotiating a lease with a retailer, handling maintenance requests, or contracting security agencies. Additionally, the mall manager is the “face” of the mall, handling customer complaints and public relations

Mall Manager Responsibilities:

Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers’ business activity and pleasant shopping environment for customers
Handle the day-to-day operations in the Mall ensuring operations are kept up to the highest quality standards to meet all tenant and customer requirements.
Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.
Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services.
Identify & inform Management of any

Job Requirements

Mall Manager Skills and Qualifications
Successful mall managers communicate effectively, solve problems quickly, and collaborate with others both up and down the chain of command. Employers generally seek candidates who possess, at minimum, a bachelor’s degree and the following skills:
Customer service – mall managers are required to interact with patrons daily and are adept at communicating with these customers in a friendly, professional manner
Public relations – mall managers act as the public voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
Legal knowledge – while a legal background isn’t critical to this position, a mall manager must be familiar with contracts and even zoning ordinances
Financial management – the mall manager is responsible for financial aspects of the retail shopping center, including rent collection, payroll, accounts payable to vendors, and budgeting
Marketing skills - Mall Manager responsible for Creating marketing plan, activity, events and improve the customer traffic in the mall.
Communication skills – a mall manager can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, middle management, and more
Computer experience – mall managers use computers to track inventory, record payroll, and perform other administrative tasks. Familiarity with the internet and word processing is usually a requirement for the position

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