Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Enhances the organization's reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

ALEXCC

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