Customer Success Specialist - 3 Months Internship (Work From Home)
Teradix -
Maadi, CairoPosted 2 years ago95Applicants for2 open positions
- 95Viewed
- 26In Consideration
- 42Not Selected
Internship Details
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Internship Description
- Onboard new clients on the portal.
- Communicating with clients through various channels.
- Answer incoming calls and respond to clients’ emails.
- Keeping records of client interactions, comments and complaints.
- Maintaining a positive, empathetic and professional attitude toward clients at all times.
- Communicating and coordinating with colleagues as necessary.
- Perform data analysis.
- Document all call information according to standard operating procedures.
- Work with clients to ensure they are leveraging the software effectively and finding value in our services
- Be the voice of the customer: by gathering requirements, suggestions, and ideas from the client and report to the development team
- Become an expert in the software and educate customers on the use and benefits of our products
- Explain the benefits of joining our platform.
Internship Requirements
- Bachelor Degree is a must.
- Must be a good computer user.
- MS Excel basics knowledge is a must.
- Proficient communication in English is a must.
- Ability to build a strong relationship with clients.
- Ability to read and write proficiently while multitasking.
- A calm and analytical approach to problem solving.
- Familiarity with Supply Chain industry is a plus.