Internship Details
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Internship Description
Job Description:
- Answer incoming calls.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints.
- Process orders, forms, and application.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
The intern will learn:
- The internship will teach you how to deal with clients and also a way to start entering the field of work and opens the door for you after graduation.
Duration:
- 6 Months.
Internship Requirements
- Good in relevant computer applications.
- Knowledge of customer service practices and principles.
- Good data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.