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Call Center Advisor

TravelYalla
Nasr City, Cairo

Call Center Advisor

Nasr City, CairoPosted 1 month ago
39Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 38Not Selected

Internship Details

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Internship Description

  • Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers.
  • Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Make sure that all customers issues are handled.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow up (Call and Email) with customers in case of pending/escalated issues.
  • Communicate clearly and effectively with customers.
     

Internship Requirements

  • Minimum of 6 months experience as a customer service agent in Travel agency.
  • Very good typing skills.
  • Immediate joiners are preferable.
  • Excellent communication and presentation skills characters.
  • Ability to multitask, prioritize, and manage time effectively.
  • Shifts from 1 PM to 9 PM.
  • Males Only
  • Rotational days off.
  • It’s an #internship for 3 to 6 months.

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