Internship Customer Support - Lamasatech UK Team - (Alexandria)
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Internship Details
Skills And Tools:
Internship Description
Job Description:
ProCrew is the technology kitchen behind some of the world's perfect customer experiences
Since 2012, ProCrew has provided high-performing, on-demand teams of software developers for the world's leading brands.
We're uniquely situated to help shape how companies grow their businesses in the digital age and aid them in being able to do so properly with the right people. We work with big, innovative brands like LamasaTech (UK), an award-winning B2B technology provider, Diyafa-group (KSA), Ocucon (UK) becoming the largest provider of video analytics services, and IAmProperty (UK) trusted by more than 2500 Estate Agents.
The Customer Support intern is responsible for answering clients’ questions and tackling any emerging issues that they might face accurately and efficiently. The goal is to ensure excellent customer service standards and maintain high customer satisfaction.
Responsibilities:
- Supports and provides superior service via phones, e-mails, chats , Tickets and Visipoint Leads as a receiver and caller.
- follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring.
- full customer satisfaction.
- Answers inbound calls and responds to customer requests to ensure customer satisfaction.
- Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
- reforms the necessary & right action on systems and tools in order to fulfill the customer request
- Handle customer complaints, provide appropriate solutions.
- Maintain customer records by updating account information.
- Follow communication procedures, guidelines, and policies.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Contribute to team effort by accomplishing related results as needed
- Report daily work and any issues that arise to the Customer Success Manager on a regular basis.
Internship Requirements
- Bachelor's degree .
- 0-1 year of customer success experience.
- Fluent English (advanced command of both written and verbal English).
- Experience in the customer support role.
- Customer-oriented and responsible attitude.
- Proven track record of successfully managing customer relationships.
- Excellent interpersonal skills.
- Highly self-motivated.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office.
- A commitment to excellent customer service.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Experience using computers for a variety of tasks.
- Must be living in Alexandria
