Internship Details
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Internship Description
Job Description:
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents.
- Remote Installation of software using Team Viewer, standalone installations as well as networked offices.
- Troubleshoot client issues, including software, hardware and network related inquiries.
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases.
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February and March along with reduced hours during off season, June, July and August.
- Exhibits proficiency in English and ability to provide excellent customer to clients through phone, email and Live Chat.
- Will be trained on basic tax preparation support and handle all support related issues with clients.
- Introducing 3 tax preparation software to company’s new leads during off season.
The intern will learn:
- How to deal and communicate with US based clients.
Application Deadline: 25/7/2017
Internship Start date: 7/8/2017
Duration: 2 Months
