Internship Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Internship Description
- Are you a Fresh graduate with excellent English! We are currently having an exciting training program for 2 month to be hired afterward for you as IT Specialist with US Company.
- You don’t need any technical experience as we will provide you with a perfect paid training program.
Send your resume today to jobs@profolioconsulting.com
Internship Requirements
Information Specialist Job Duties:
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents.
- Remote Installation of software using Team Viewer, standalone installations as well as networked offices.
- Troubleshoot client issues, including software, hardware and network related inquiries.
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases.
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February and March along with reduced hours during off season, June, July and August.
- Exhibits proficiency in English and ability to provide excellent customer to clients through phone, email and Live Chat.
- Will be trained on basic tax preparation support and handle all support related issues with clients.
- Introducing 3 tax preparation software to company’s new leads during off season.