Patient Experience Intern

Job Description:

• Oversees the call center operations and intervening to ensure a seamless patient experience meeting Tabibi’s service quality standards.
• Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
• Responsible for validation of insurance data and acquiring approvals when needed.
• Handling complaints referred by the call center doctors and clinic managers.
• Initiate referrals (appointments) and provide documentation to home care agencies for services, specialists, and specialists as requested by clinicians.
• Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
• Responsible for drafting patient related correspondence as requested by operations.
• Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients’ related calls and also arrange for important/urgent calls to on call doctors.
• As needed, dispatch locations doctors and drivers to home visits.
• Input medical information including doctor's’ notes, lab results and immunizations into EMR.
• Auditing and overseeing bookings and requests, every patient receives a response for their request.

The intern will learn:

The intern will benefit from mentoring, coaching and side-by-side work with knowledgeable and experienced experts in the field. The objective is real, hands-on work assignments related to intern’s major, providing them with skills vitally important in today’s business environment.
Those interested in employment following an internship will be considered based on current openings and performance during internship.

Duration: Four months