Internship Details
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Internship Description
Organazation:
Tata Consultancy Services Ltd.
Job Description:
- As a Customer Support Analyst,
- You will resolve IT issues for one of our international customers.
- They will contact you via email, phone, chat or a self-service portal and your task will be to support them in the Arabic language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
- Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests and meeting targets.
Main activities:
- Provide essential support to the employees of our Customer, including software and hardware related
- Assist users over the telephone, through e-mail/voice mail, and over web interface.
- Diagnose and solve software and hardware problems by giving step-by-step instructions.
- Provide advanced support to the Customer’s PC using a remote control tool.
- Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support
- Additional tasks related to teamwork and office environment
Internship Start date: 2/12/2019
Duration: 1 year
Internship Requirements
- Backgrounds:
- Computer Engineering
- Skills:
- Windows PC Usage
