Internship Details
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Internship Description
Job Description:
Will assist in the following tasks:
- Open and maintain customer accounts by recording account information;
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
The intern will learn:
- Time management.
- Meet deadlines.
- Work in a team.
- Gain good experience in customer service.
Application Deadline: 1 April
Internship Start date: 1 April
Duration: 3 months