Internship Details
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Internship Description
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Put customer request On Action
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Creates and maintains reports about customer interactions
- Attends weekly staff meetings
- Participates in team-building activities
- Develops a rapport with customers
- Encourages customers to complete surveys
- Makes recommendations to management to improve customer experience
The intern will learn:
- Communication
- Teamwork
- Critical thinking
- Technical proficiency
- Critical Thinking
Application Deadline:15/11/2018
Internship Start date:01/12/2018
Duration: One year
Internship Requirements
- Customer Service oriented
- Product Knowledge, Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening, Phone Skills, Resolving Conflict
- Analyzing Information , Multi-tasking
