Operations Support Specialist - Internship

• Receive electronically the placed orders.
• Revise the contents of the order and required data to make sure that the orders are ready to be processed.
• Take the required actions on the orders.
• Contact the Customers over the phone to complete any missing information.
• Follow up the customer's tickets in order to resolve any issues.
• Make outbound calls to collect information and/or inform the customers of any updates regarding their order
• Follow up the purchased items on daily basis.
• Update the tracking details & estimate delivery of each item.
• Follow up the movement of the shipment till delivery to the warehouse.
• Contact the websites in case of shipping delay to accelerate shipping.
• Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
• Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
• Take the required arrangements in order to return item (s) to the websites if needed.
• Reply to the customer inquiries and complains through the tickets system.
• Follow up the purchased items on daily basis.
• Update the tracking details & estimate delivery of each item.
• Follow up the movement of the shipment till delivery to the warehouse.
• Contact the websites in case of shipping delay to accelerate shipping.
• Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
• Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
• Take the required arrangements in order to return item(s) to the websites if needed.
• Reply to the customer inquiries and complains through the tickets system.

Application Deadline: 15th of October 2018
Internship Start date: 21th October 2018
Duration: 3 Months