Internship Details
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Internship Description
Job Description:
- Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
- Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
- Provides call back to employee/caller to case analysis and resolution.
- Performs Basic SAP Maintenance such as Address Changes and Personal Data Changes base on the call requests and always refer to process documentation for instructions.
- Communicates with highest standards of quality and professionalism.
- Continuously enhance expertise and knowledge on all Employee Services processes and tools. In line with this is the ability to effectively communicate, provide instructions and options to employees/callers.
- Understands the case management process, instructions and documentations.
- Communicates any change/update requests on Knowledge Base information to team lead.
- Initiates updates on process documentation (SR) on any procedural and informational changes for approval
- Improves activities and processes continuously to increase efficiency in the workplace.
- Performs other tasks assigned by the Team Lead or Manager as required based on business need.
Duration: 6 months
Internship Requirements
- Fresh Graduate
- Fluent English Speaker
- Fluent Turkish Speaker is a must
