Job Details
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Job Description
- 【Job Responsibilities
- 1. Promptly respond to user enquiries:
- Handle product-related feedback via online systems, including product operation queries, complaints, app functionality issues, top-ups, reports, and suggestions. Provide initial resolutions and maintain accurate records.
- 2. User service and issue resolution:
- Adhere to customer service procedures, addressing enquiries from the user's perspective to deliver effective support.
- Offer professional and patient solutions while accurately documenting user concerns. Ensure prompt responses to user enquiries and enhance customer satisfaction
- 3. Issue escalation and follow-up:
- Distil core issues from user enquiries, swiftly create support tickets, and promptly report user feedback. Ensure effective tracking and resolution of problems
- 4. Product experience and optimisation awareness:
- Proactively engage with the product to gain in-depth understanding of features, gameplay mechanics, and operational workflows;
- Actively contribute suggestions for product enhancements to drive continuous improvement in user experience.
Job Requirements
- 【Position Requirements】
- 1. HSK Level 5 preferred; fluent Chinese (spoken, written, read, and heard) advantageous; familiarity with Arab cultural customs required;
- 2. Prior overseas customer service or moderation experience preferred; excellent communication, organisational, coordination, and teamwork skills essential;
- 3. Passion for the gaming industry; strong customer service ethos and rapid problem-solving abilities;
- 4. High sense of responsibility and team spirit; proactive and optimistic attitude; willingness to follow work assignments.
