Customer Care & Social Media Moderator
Sheikh Zayed, Gizaposted 6 years agoJob Details
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Job Description
- Respond to customer Inquiries on Social media, WhatsApp and Phone calls “both in Arabic & English”
- Help customer with the best choices from the collection of items within the store
- Place the order for customers upon need
- Confirm orders ‘details placed by customers and send to the relevant vendors
- Follow-up order delivery with the vendor ensuring all SLAs is met
- Get client feedback upon order delivery
- Share the progress reports daily and update the system with orders’ status
Job Requirements
We expect you to be:
- Passionate to learn and gain new knowledge
- Motivated person
- Quick learner
- Have high Multi-Tasking skills
- Have high communication skills
- Can handle aggressive customers, complaints, and VIP clients
- Generate new orders and revenues
