Job Details
Skills And Tools:
Job Description
Key Responsibilities:
Take full responsibility for the overall management and performance of the community.
Develop and implement the community’s operational plans, service standards, and improvement strategies.
Lead and manage the community management team, ensuring clear objectives, accountability, and performance.
Set and monitor KPIs and service-level standards for community operations.
Oversee all community services, including maintenance, security, cleaning, landscaping, waste management, and other facilities services.
Manage relationships with contractors, suppliers, and service providers, including contract performance and service quality.
Review and control community operational budgets, costs, and expenditures.
Monitor service providers’ performance and take corrective actions when required.
Develop and implement initiatives to improve residents’ satisfaction, engagement, and overall community experience.
Manage escalated residents’ complaints and critical issues and ensure effective resolution.
Conduct regular community inspections and ensure compliance with company standards, HSE requirements, and applicable regulations.
Coordinate with Maintenance, Facility Management, Security, Finance, Customer Service, and other departments to ensure seamless operations.
Analyze operational reports and performance indicators and present recommendations to senior management.
Identify operational risks and develop preventive and corrective action plans.
Support the development and implementation of community policies, procedures, and SOPs.
Ensure the community maintains a high-quality image and service standard consistent with the company’s brand.
Job Requirements
10–15 years of relevant experience in Community Management, Property Management, Facility Management, or Real Estate.
Previous experience in a Real Estate Development Company is highly preferred.
Proven experience managing residential communities or large-scale developments.
Strong experience in managing teams, contractors, and multiple service providers.
Solid understanding of facility operations, maintenance, security, landscaping, and community services.
Experience in budget management, contracts, KPIs, and service-level agreements (SLAs).
Strong leadership, decision-making, negotiation, and problem-solving skills.
Excellent communication and stakeholder management skills.
Strong customer and resident experience orientation.
Excellent organizational and follow-up skills.
Good command of Microsoft Office.
