Officer Freezone Services

Role Summary:Support the delivery of Freezone services by processing client requests, coordinating with relevant authorities, and maintaining accurate records to ensure smooth and compliant operations within the Freezone.Key Job Responsibilities:Process visa-related applications including new visas, renewals, cancellations, and stamping.Coordinate with the PRO and immigration office for visa processing and follow up on assigned requests.Support the processing of residence permits, entry permits, and exit permits in coordination with relevant authorities.Assist tenants and employees with E‑channel activation and renewal through the ADAC gateway.Support in issuing establishment cards (new and renewal) for clients.Process requests for NOCs, employment certificates, and other service letters.Provide basic support in addressing client queries and routing complex cases to Senior Officers or the Manager.Assist in collecting customer feedback related to visa processing and updating the online gateway for improved service experience.Support in maintaining good working relationships with government representatives and service providers.Assist in client issue resolution by coordinating with internal teams as needed.Maintain accurate records of transactions, applications, and client interactions related to visa processing.Support the maintenance of CRM data for departmental use.Follow the department’s policies, procedures, and service standards.Support audit activities by providing required documentation.Assist in preparing basic reports as requested by the line manager.Highlight any service delays or process issues encountered during daily tasks.Participate in learning and development activities as guided by the line manager.Seek opportunities to improve knowledge of Freezone operations and client services.Maintain a safe and organized workspace.Report any hazards or unsafe conditions in the office environment.Follow safety guidelines and encourage peers to maintain a safe work environment.Any other responsibilities as assigned by Line Manager to fulfill Divisional ObjectivesRequired Experience & Education:1-2 years of experience in similar role.Bachelor's in business administration or equivalentAt Abu Dhabi Airports, we are shaping the future of aviation in the region. Join a team where your expertise can make a real impact in ensuring world-class operational safety and efficiency. Apply today and join our team!