Tour operators are responsible for organizing and preparing holiday tours. They follow trends in the popularity of destinations and packages, and adjust company plans accordingly.
The tasks carried out on a daily basis by a tour operator include:
Providing general and specific advice about different travel destinations.
Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met.
Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
Using the computer database to research information about hotel accommodation fares and hotel ratings.
Dealing with payments.
Dealing with complaints in an efficient manner.
Planning and advertising different promotions.
Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
Evaluating customers’ holidays and issuing appropriate feedback forms.
Making presentations to travel groups

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.css-o171kl{-webkit-text-decoration:none;text-decoration:none;color:inherit;}Tour Operator