Control a call througheffective communication technique – call management.
Build customer relationship by listen actively, question appropriately and by providing update and feedback.
Adapt to and handlechanging situations and environments.
Resolve conflicting situations by effectively using the interpersonal skills.
Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level (maintain stress).
Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
Effectively use the availabletime and resources to address and finalizethe tasks and customer / partner request, issues, and enquiries– time management.
Acknowledge all enquires and requests receivedwithin specified servicestandard requirements.
Negotiate effectively.
Organize information and data. Ability to assembleand maintain data in a logical file system that can be accessed by you or others at any given time.
Input data into systemsand documentation.
Keep clearevidence of lossesoccurred due to internal reasonsand report to management.
Offer supportand guidance to coworkers.
Be able to work effectively with others and contribute to team task accomplishments.
Ability to solve problems. Identify root causesby asking the appropriate questionsand apply intervention to address them.
Undertake othertasks and projectsas and when required.
Supervise and manage the task distribution as and when required.

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