Apply your skills to design, implement, and support cutting-edge communication systems!

Job Description:
Answer help desk phone calls & emails from end users and system administrators with regard to the operation of Asterisk & Free PBX servers & software
Perform initial diagnostic evaluation, address technical issues, and provide end-user education and instruction
Troubleshoot phone features and application issues
Resolve issues within the scope and control of the service offering
Provide guidance to end users in procedures and policies for the administration and security of both the endpoint and the server
Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
Participate in a 24×7 on-call rotation with peers
Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
Lead VOIP projects from initial conversations to final completion
Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture
Design and deploy omni-channel contact center solutions.
Integrate communication platforms with CRM systems and other enterprise applications.
Implementing and optimizing Linux-based VoIP solutions - Redhat / Ubuntu/ CentOS

CentOS Jobs in Egypt .css-uzlk74{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;margin-left:8px;}1 Jobs found

.css-o171kl{-webkit-text-decoration:none;text-decoration:none;color:inherit;}VOIP & Linux Systems Engineer

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CentOS Jobs in Egypt 1 Jobs found

VOIP & Linux Systems Engineer