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Job Description
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Anticipating key account changes and improvements.
- Managing communications between key clients and internal teams.
- Managing account team assigned to each client.
- Strategic planning to improve client results.
- Negotiating contracts with the client and establishing a timeline of performance.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Collaborating with the sales team to maximize profit and achieving their targets.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders.
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to provide customer relationship management.
- Expanding relationships and bringing in new clients.
- Issue a promotion calendar for each account, following up and evaluating the results.
Job Requirements
- Bachelors degree in Commerce /Business Administration and Marketing or a related discipline.
- Minimum 4 to 5 years of Experience in Sales, Key account Management or relevant experience.
- Able to multitask, prioritize, and manage time efficiently.
- Goal-oriented, organized team player.
- Encouraging to team and staff, able to mentor and lead.
- Self-motivated and self-directed.
- Excellent interpersonal relationship skills.
- In-depth understanding of company key clients and their channel position.
- Eager to expand the company with new sales, clients, and territories.
- Able to analyze data / sales statistics and translate results into better solutions.
- Excellent verbal and written communication skills; must be a listener, a presenter, and an evaluator.
- Basic computer skills, and experience with Microsoft Office Suite, with emphasis on superior Excel skills.
- Strong negotiation skills, with ability follow-through on client contracts
- Ability to multitask and manage more than one client account.
- Proven results of delivering client solutions and meeting sales goals.
