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Job Description
- Respond to customer inquiries via phone, email, and online chat promptly and professionally.
- Assist customers with booking flights, hotels, car rentals, and other travel-related services.
- Provide personalized recommendations and travel advice based on customers' preferences and needs.
- Handle customer complaints and concerns with empathy and efficiency, striving to resolve issues to the customer's satisfaction.
- Collaborate with other departments to ensure seamless coordination and execution of travel bookings.
- Maintain accurate customer interactions and transaction records, updating customer profiles and databases as needed.
Job Requirements
- Previous experience in customer service, preferably in the travel and tourism industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Knowledge of travel booking systems and online reservation platforms is a plus.
- Fluent in English and proficiency in other languages is a bonus.
- Passion for travel and a willingness to learn about new destinations and experiences.
- Team player with a positive attitude and a commitment to delivering exceptional customer service.
