ROLE SUMMARY:

We are looking for a responsible Administrative Assistant to perform a variety of administrative and project managment tasks. Supports the General Manager and his/her team by assisting on administrative and business responsibilities and ensures the efficient and smooth day-to-day operation of the General Manager office.

Responsibilities

Travel Arrangments

• Scheduled meetings, maintained supervisor's calendar, organized events and travel arrangements.
• Handled administrative duties such as travel arrangements, telecommunication and word processing.
• Experience scheduling domestic and international travel arrangements and processing expense reports.
• Scheduled meetings, managed appointments, and coordinated travel arrangements.
• Planned travel arrangements for senior director and executive staff.

Providing Documentation and Reporting Support

• Assists the GM in preparation of various reports and presentations.
• Attends, transcribes and distributes minutes, and participate in GM meetings, executive committee meeting and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to the GM.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers GM phones/ e-mails as needed.

• Acts as a receptionist for GM and, when necessary, other executive managers , providing assistance to callers as required.

• Sorts and distributes mail

Providing Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Attends meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

• Manage Projects as assigned by her line manager
• Represents the GM in meetings, comittees