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Job Description
- Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.
- Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.
- Resolve service incidents by troubleshooting & solving reported faults.
- Perform service changes by assessing risk and implementing reported change requests.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.
- Monitor & validate alarms coming from intrusion sensors and identify real and false alarms.
- Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.
- Escalate technically major security events & incidents to security senior engineers to empower it with better technical skills and more investigation.
- Perform routine actions to help manage and optimize IPS security policies.
- Perform solution releases by authorizing & validating changes, upgrades, updates, patches and migrations as well as implementing it.
- Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, & release processes.
- Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.
- Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.
- Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.
Job Requirements
- At least 3 years of experience in Network security track
- In depth experience on most of the following products:
- Firewalls: Palo Alto & Fortinet, Checkpoint, and Juniper
- Proxies: Bluecoat mainly, Prisma Cloud and Zscaler are a plus.
- Load Balancers: F5 BIGIP mainly
- Intrusion Detection & Prevention: MacAfee IPS mainly
- Remote Access Solutions: IPsec, VPN, AAA, CISCO security, PKI, RAS, RADUIS, TACACS
- Operating Systems: Unix/Solaris & Linux
- Very good understanding of networking (TCP/IP, routing OSPF, switching)
- Very good understanding of application & network security concepts & technologies
- Networking Experience - VPN technologies such as IPSec and VPN clients
- Authentication systems such as LDAP, MS AD etc.
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS
- Experience with operating systems such as Linux, Unix and Free BSD
- CCNA security or Security+ certified
- English fluency is mandatory & French fluency is an asset.
Educational background:
- B.Sc. degree in Computer Science, communications or electronics engineering or equivalent
- ITIL V3
- PCNSE
- NSE4
- CISSP is a plus
