Responsibilities:

• Provide technical support to clients via email, phone, or ticketing system, addressing inquiries related to software installation, configuration, and usage.
• Troubleshoot issues with Linux/Ubuntu environments, Docker containers, and database installations (PostgreSQL, Cassandra).
• Assist clients in setting up and configuring web services (Node.js) and RESTful APIs.
• Collaborate with development and engineering teams to diagnose and resolve complex technical issues.
• Document support cases, solutions, and best practices for internal knowledge sharing.
• Proactively identify opportunities to improve software functionality and user experience.
• Stay up-to-date with industry trends and emerging technologies to enhance support capabilities.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, with a focus on Linux/Ubuntu environments.
• Strong knowledge of Docker containerization and database installation (e.g., PostgreSQL, Cassandra).
• Familiarity with web services (Node.js), RESTful APIs, and related technologies.
• Experience with Windows Server administration and Hyper-V virtualization.
• Proficiency in Google Cloud and AWS services, including deployment, management, and troubleshooting.
• Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with ticketing systems (e.g., JIRA, Zendesk) and remote support tools is a plus.