Spanish - English Customer Servi...
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Giza, EgyptJob Details
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Job Description
- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Follow communication procedures, guidelines and policies
- Take the extra mile to enhance customer experience
- Maintain customers satisfaction and provide professional customer support
Job Requirements
FOR A MAJOR PLAYER IN E COMMERCE (WORLDWIDE LEADER)
- C1 Spanish language proficiency (Fluent) and B2 English Language
- Proven customer support experience or experience as a Client Service Representative
- Handle and resolve customer complaints
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Flexible with rotational shifts
