Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com.As a Security Officer at our resort, you will play a crucial role in ensuring the safety and security of guests, employees, and property. Reporting directly to the Security Supervisor, you will be responsible for implementing security protocols, monitoring surveillance systems, and providing assistance during emergencies. This position requires strong communication skills, attention to detail, and the ability to handle various security-related tasks efficiently.Key ResponsibilitiesPatrol and SurveillanceConduct routine patrols of the resort premises to identify and address security risks. Monitor surveillance cameras and promptly respond to any suspicious activities or breaches.Guest and Employee SafetyMaintain a visible presence throughout the resort to deter potential security threats. Assist guests and employees with safety-related concerns and provide guidance during emergency situations.Access ControlEnforce access control policies by verifying credentials and monitoring entry and exit points. Ensure that only authorized individuals have access to restricted areas.Incident ResponseRespond promptly to security incidents, disturbances, or medical emergencies. Take appropriate action to de-escalate situations and coordinate with local authorities if necessary.Report WritingAccurately document all security-related incidents, observations, and actions taken in detailed reports. Maintain organized records to facilitate incident investigation and analysis.Emergency PreparednessParticipate in regular emergency response drills and training sessions. Familiarize yourself with emergency procedures and protocols to effectively respond to various scenarios.Customer ServiceProvide exceptional customer service to guests and employees by addressing inquiries, assisting with directions, and offering support as needed.CollaborationCollaborate with other resort departments, including management, maintenance, and housekeeping, to address security concerns and maintain a safe environment for everyone.High school diploma or equivalent; additional education or training in security management is preferred.Previous experience in security, law enforcement, or a related field is desirable.Strong communication skills, both verbal and written.Ability to remain calm and composed in stressful situations.Excellent problem-solving abilities and attention to detail.Physical fitness and ability to stand, walk, and patrol for extended periods.Flexibility to work various shifts, including nights, weekends, and holidays.Knowledge of basic computer applications and surveillance systems is an asset.