About UberUber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, and more connected. And we're doing it at a global scale-energizing local economy and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.About The RoleAt Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service implemented in the most compelling, most efficient way.We are all about helping and educating all our users. We help (unhappy) people resolve their issues and turn them into our most passionate advocates!This role is also excellent at engaging with non-support issues received. With a strong understanding of our policies & logic, and outstanding online wit, you will be able to support the marketing team by being the voice of the Uber brand on social media.What You Will Do Deliver high-quality support across social media platforms such as Facebook, Twitter, and Instagram Be a passionate contact point for riders and drivers, eaters and delivery partners while answering any questions that come your way Show compassion to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences Triage issues and raise them when necessary Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be used to drive positive sentiment Collaborate to proactively draft messages to address new users' concerns What You Will Need: Proficiency in Arabic & English (required) Previous customer support experience is a plus Social media appetite. You understand key social media channels and interactions Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners Eloquence. You're able to strike the flawless tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email. Agility. You can move quickly with care. You embrace change and can absorb new information with ease Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand Customer obsessed. Willingness to help others and create support experiences that exceed users' expectations Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment, Flexibility. Weekend and weekly evening shifts are required Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber.